Selling products online requires an easy-to-use system, to manage all products, clients, notes, etc. Find below a few of the features of this system:

• Tasks can be easily delegate using the built-in scheduling system
• Organize products in categories and groups, which can be nested to unlimited levels, providing the customer with different paths to the same product.
• Orders can be managed with ease. Features like multiple order merging and back-order setup significantly improve the efficiency of the business process.
• Allows to track full or partial payments including interest and live currency exchange rates.
• The notes module provides the means to save additional data for each customer.
• Keeping track of who logged into the Order Center helps with the customer conversion rate and with future site improvements.
• The Picture Management module helps organize all products pictures into folders.
• Web site content management system provides the means to update the information on the site (news, events, about us, articles, pictures, etc.).
• All needed customer information like: company name, business license, credit card information, etc., is easily tracked in the Customer Management module.
• By using the built-in reports you can get information about the growth and the direction of your business. Reports like: Earnings, Best-selling products, Back-ordered Products, etc. can help you greatly improve the efficiency of your business process. (All reports are in pdf format.)

Client Order Center

Here clients can view/order all products, they can send notes along with their orders and can also check back to see their order status. Customers can re-print invoices for any of their orders.

Call Center

Based on the saved criteria the system will generate a call list. A call script can also be saved to be used during a call. Every call has an outcome code and based on these outcome codes the customers are placed in the call list. Every day has a set number of blocks (time period when calls are made). Every outcome has a number of blocks that need to pass by in order for this customer to show up in the list again.

The call center is tied into the Customer, Orders and Notes modules taking advantage of the customer overview to provide the caller with all the needed information.

The system provides a highly efficient way to organize a call center for your sales personnel.